FAQ Thepokies85 Australia casino

Welcome to the FAQ page of Thepokies85 casino! Here, we address common questions and provide comprehensive answers to ensure you have a seamless and enjoyable gaming experience. Whether you're curious about account registration, payment methods, game rules, or anything in between, you'll find all the information you need right here.

General Information

Q: What is ThePokies 85 Casino?

A: ThePokies 85 Casino is an online gambling platform, established with the intention of providing a diverse range of casino games. It operates under a license purportedly issued by the Curacao Gaming Authority, License No. 1668/JAZ, catering primarily to Australian players. The casino features games from 22 providers, including industry giants like NetEnt and Pragmatic Play.

Q: How does it ensure the fairness of its games?

A: The casino claims to use RNG (Random Number Generator) technology to ensure fair and unbiased outcomes of its games. This technology is standard in the industry, though specific details about independent audits or certifications are not explicitly provided on their website.

Q: Can players from countries other than Australia play?

A: While The Pokies 85 primarily targets the Australian market, it does accept players from other countries where online gambling is legal. However, potential players should check the casino's terms and conditions or contact customer support for specific restrictions.

Sign Up and Login Process

Q: How can new players sign up and log?

A: New players can sign up by visiting ThePokies 85 Casino's official website and clicking the "Sign Up" button. The process requires providing personal details such as email, date of birth, and creating a username and password. To log in, return to the site and enter your credentials in the login section.

Q: Is verification required to complete the signup process?

A: Yes, to comply with legal and regulatory requirements, ThePokies 85 requires players to verify their identity and age, typically through documents like a passport, driver’s license, or utility bill.

Q: What should I do if I forget my login details?

A: If you forget your login details, you can use the "Forgot Password" feature on the login page. For forgotten usernames, contact customer support for assistance, providing any relevant information to help identify your account.

Mirrors and Blocking Official Site by ACMA

Q: Has ThePokies 85 Casino been blocked or mirrored due to ACMA regulations?

A: Yes, ThePokies 85 Casino has faced issues with site blocking by the Australian Communications and Media Authority (ACMA) for not complying with Australian gambling regulations. In response, the casino has set up mirror sites to provide continuous access for its Australian user base.

Q: How can players find mirror sites for ThePokies85?

A: Mirror sites are not officially advertised. Players often find them through forums, affiliate sites, or direct communication from the casino. Exercise caution and verify the authenticity of any mirror site before use.

Q: What legal implications do Australian players face when accessing mirrored or blocked sites?

A: Accessing online casinos through mirror sites in jurisdictions where online gambling is regulated or prohibited can carry legal risks. Players are advised to consult local laws and regulations before engaging in online gambling through mirrored sites.

License Problem

Q: What are the concerns regarding ThePokies85 Casino's license?

A: The primary concern is the inability to independently verify the authenticity of ThePokies Casino's Curacao license (License No. 1668/JAZ). This uncertainty raises questions about the casino's regulatory compliance and the overall safety and fairness of its operations.

Q: What steps has ThePokies taken to clarify its licensing status?

A: The casino has not provided public documentation or statements to clarify the status of its Curacao license. Players concerned about this issue are advised to contact customer support directly for more information.

Q: How important is a verified license for an online casino?

A: A verified license is crucial as it ensures the casino operates under strict regulatory standards for fairness, player protection, and responsible gambling practices. It also builds trust with players.

Complaints

Q: What types of complaints have been filed against The Pokies Casino?

A: Players have lodged complaints regarding delayed withdrawals, the casino's failure to credit deposits, and unresponsive customer support. Complaints have been made about both small amounts and significant sums, indicating issues with payment processing and account management.

Q: Where can players submit complaints against The Pokies85?

A: Complaints can be submitted directly through the casino's customer support channels or externally through online casino review sites and forums that facilitate dispute resolution.

Q: How does Pokies85 address player complaints?

A: The casino claims to review and address complaints through its customer support team. The effectiveness and timeliness of these resolutions vary according to player feedback.

Reviews

Q: How do player reviews rate Pokies85 Casino?

A: Pokies 85 Casino has received mixed reviews, with a TrustScore of 2 out of 5 on review platforms like Trustpilot. While some players praise the game variety and occasional prompt payouts, a significant portion of reviews are negative, focusing on customer service issues and withdrawal delays.

Q: Are there any positive reviews about Pokies 85 Australia?

A: Yes, some positive reviews highlight timely withdrawals, a wide selection of games, and satisfactory customer support experiences.

Q: How should new players interpret mixed reviews?

A: Mixed reviews should encourage new players to proceed with caution, considering both the positive experiences and the issues others have faced. It's advisable to start with smaller deposits to test the casino's services.

Bonuses/Welcome Bonuses/No Deposit

Q: What bonus offers are available?

A: Pokies 85 Australia Casino offers a range of bonuses including a Welcome Bonus of 100% up to $500 plus 100 Free Spins, a No Deposit Bonus of $10 for mobile sign-ups, and various daily promotions. Bonuses come with a 30x wagering requirement.

Q: Are there any wagering requirements for the No Deposit Bonus?

A: Yes, the No Deposit Bonus usually comes with a higher wagering requirement, often around 50x the bonus amount, which must be met before any winnings can be withdrawn.

Q: Can bonuses combined with other offers?

A: Generally, bonuses and promotional offers cannot be combined. Players are usually allowed to have only one active bonus at a time, as stated in the casino's bonus terms and conditions.

Games

Q: What types of games can players find?

A: The casino boasts over 1700 games, including slots, table games, live dealer games, and innovative game formats like Megaways and Bonus Buy options. Popular titles include "Big Bass Splash" and "Gates of Olympus," sourced from 22 different game providers.

Q: Does The Pokies 85 offer progressive jackpot games?

A: Yes, The Pokies 85 offers a range of progressive jackpot slots, providing players the chance to win large payouts from a single spin.

Q: Are live dealer games available, and which providers are featured?

A: 85 The Pokies features live dealer games, including titles from Evolution Gaming, known for high-quality live blackjack, roulette, baccarat, and other live casino games.

Payments

Q: What payment options does 85 The Pokies Casino offer?

A: Players can make deposits and withdrawals using VISA, MasterCard, bank transfers, and cryptocurrency transactions. The casino advertises high withdrawal limits of A$9,000 per day and A$270,000 per month. Despite this, players have reported delays and issues with the processing of both deposits and withdrawals.

Q: What is the average processing time for withdrawals at 85 Pokies?

A: The advertised withdrawal processing time is within 24 to 48 hours for digital wallets and up to 5 business days for bank transfers. However, player feedback suggests that actual times can vary.

Q: Are there any fees associated with deposits or withdrawals at 85 Pokies?

A: Pokies 85 claims to offer fee-free deposits and withdrawals. However, players should be aware that their banks or payment processors may impose their own fees.